Jlivo Privacy Policy — Your information, our responsibility

Jlivo (jlivo.pro) is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on our users' privacy. This Privacy Policy explains what information we collect and how we manage it when you visit our website, create an account, or use our services.

By registering an account on jlivo or continuing to use the platform, you are considered to have accepted all terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and contact our support team.

Jlivo collects different types of information for different purposes. This data collection is fully transparent and is carried out solely to improve your experience. The types of information we collect are detailed below:

In addition to the above, we may also retain information you voluntarily provide, such as messages sent to customer support or responses to surveys.

Jlivo uses collected information solely for legitimate and defined purposes. We never use your data for anything excessive or unrelated. Our primary purposes for using your information are:

• Ensuring account creation, verification, and secure management.
• Successfully processing all financial transactions, including deposits and withdrawals.
• Ensuring bonuses, promotions, and VIP benefits reach the right recipients.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Personalizing your gaming experience and delivering relevant offers.
• Improving the quality of customer support services.
• Meeting legal obligations and fulfilling regulatory requirements.
• Technical development and performance analysis of the platform.

The jlivo website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our website remember your preferences.

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
• Functional Cookies: Remembers your language, layout preferences, and game settings.
• Analytics Cookies: Monitors platform usage to help improve service quality.
• Marketing Cookies: To show you relevant advertisements and offers based on your interests.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the website.

Jlivo never sells your personal information to third parties for commercial purposes. However, limited data may be shared in the following specific circumstances:

• Payment Service Providers: Solely to process transactions with mobile banking partners such as bKash, Nagad, and Rocket.
• Identity Verification Services: KYC processes are completed through regulated and trusted verification platforms.
• Legal Authorities: In response to a court order, government directive, or a lawful request from a law enforcement agency.
• Audit & Compliance: As part of the annual compliance report submitted to the regulatory authority.

Jlivo employs the latest technology to keep your data secure. Our security framework follows industry-leading standards and is regularly reviewed by independent third-party security experts.

• 256-bit SSL/TLS encryption is applied to all data transfers.
• Stored data is protected with AES-256 encryption.
• Account security powered by a two-factor authentication (2FA) system.
• Round-the-clock cybersecurity monitoring and alert system.
• Regular penetration testing and security audits.
• Controlled data access rights for limited staff members.

Every jlivo user has specific rights over their own data. We fully respect these rights and are committed to processing your requests promptly:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

Jlivo is a platform operated exclusively for individuals aged 18 and above. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to minors are suspended immediately.
• Any data collected from a minor will be deleted immediately.

If you suspect that your child or someone you know has registered an account on jlivo, please contact our support team immediately. We will take swift action.

Jlivo does not retain your information longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for a minimum of 5 years, as required by law.
• KYC documents: retained for a minimum of 5 years after verification.
• Closed account data: retained for up to 3 years from the date of closure.
• Customer support communications: retained for up to 2 years after resolution.

Jlivo may update this Privacy Policy from time to time. Before any significant changes take effect, we will notify you via your registered mobile number or email address.

Continued use of the platform after any update will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly. The date of the latest update will be displayed at the top of the page.