At jlivo, we believe gaming is purely for entertainment. Responsible gaming means knowing your limits, sticking to a budget, and enjoying games with a healthy mindset. We are always here to support you and your family's well-being.
Responsible gaming refers to a gaming habit where you consciously set boundaries on your time, money, and mental energy before you play. jlivo believes gaming should always be a form of entertainment — not a source of stress or anxiety.
Online gaming is growing rapidly in Bangladesh. Along with this growth, some players may find themselves becoming overly dependent on gaming. At jlivo, we take this issue very seriously and are committed to the well-being of every one of our users.
The core principle of responsible gaming is simple — you control the game; the game does not control you. To help with this, jlivo offers features such as deposit limits, self-exclusion options, and the ability to take breaks.
Please note: Gaming is not a tool for relieving stress. If you are playing to escape frustration or pressure, that is a warning sign. In such situations, please speak with our support team.
Important: jlivo is strictly for users aged 18 and above. Gaming activity by minors is completely prohibited.
Answer these questions honestly to yourself. If most of your answers are "Yes," please reach out and talk to us.
Are you spending more than your set budget?
Are you spending far more time gaming than you originally planned?
Does gaming feel more important to you than family or work?
Are you placing bigger bets to try to recover your losses?
Are you lying to family or friends about your gaming?
Do you feel restless or irritable when you are not playing?
Jlivo is more than a gaming platform — we are committed to building a safe gaming environment. Explore our dedicated player protection features below.
At jlivo, you can set your own maximum daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased before the specified period has elapsed. This keeps your budget entirely in your own hands.
You can set a maximum number of hours you play each day in advance. When your time is up, jlivo will automatically notify you and suggest taking a break. This is an excellent tool for responsible gaming.
If you feel you need a break from gaming, use jlivo's self-exclusion feature. You can lock yourself out of the platform completely for anywhere from 7 days up to 5 years. No account access will be possible during this period.
Set a maximum stake for each game or betting round. jlivo's responsible gaming system ensures you cannot place bets beyond your chosen limit, reducing the risk of sudden large losses.
You can view a full report of all your gaming activity, win/loss history, and spending details at any time. This transparency helps you stay aware of your gaming habits and make changes whenever needed.
If you ever feel you are losing control of your gaming or need someone to talk to, jlivo's trained support team is available around the clock. To promote responsible gaming, we offer not only technical assistance but emotional support as well.
The first step toward responsible gaming is recognising warning signs early. If you or someone you know displays any of the signs below, do not delay — seek help right away.
Chasing losses by placing bigger bets to recover what you have lost is the most dangerous habit of all.
Borrowing money from family, friends, or a bank to fund your gaming is a serious warning sign.
Hiding or lying about your gaming activity to family or loved ones is a serious warning sign of a deeper problem.
Neglecting your job, studies, or family responsibilities because of gaming is a major red flag.
Feeling irritable, angry, or anxious when you cannot play is a sign of psychological dependence.
Follow these simple guidelines for responsible gaming at jlivo. They will help keep your gaming experience positive every time.
Through jlivo's responsible gaming system, you can set various types of limits yourself. These features are completely free and available to use at any time.
Decide the maximum amount in BDT you will deposit or wager each day.
Set a maximum weekly spending limit for yourself.
Set a total monthly gaming budget and commit to staying within it.
Option to take a temporary break ranging from 24 hours to 30 days.
Lock yourself out of the platform for anywhere from 6 months to 5 years.
Set your own maximum bet amount for each game.
Set your own total daily time limit for gaming sessions.
Option to turn off promotional messages and offer notifications.
How to set limits: Log in to your jlivo account → go to "Account Settings" → "Responsible Gaming" → select your preferred limits and save. Decreasing a limit takes effect immediately, but increasing a limit requires a waiting period of 24–72 hours.
Here are answers to the most frequently asked questions from users about jlivo's responsible gaming policy.
If you cannot find the answer to your question, our 24/7 support team is always ready to help. Your well-being is our top priority.
Jlivo is more than just a gaming platform — we are part of a responsible community. Our business success depends on the long-term satisfaction and well-being of our users. That is why responsible gaming is not merely a rule for us — it is our core philosophy.
We continually improve our technology to detect problematic gaming patterns early. Our AI-powered system identifies unusual gaming behaviour and automatically alerts the user.
Every jlivo team member receives specialist training in responsible gaming. Whenever a user reaches out for help, we respond with empathy and professionalism — without any judgment.
We commit to: We will never advertise to minors or encourage them to engage in gaming.
We commit to: We will never discourage users from seeking help or sell their data.
We commit to: We will always keep responsible gaming tools free and easily accessible.
We commit to: Self-exclusion requests will be processed within a maximum of 24 hours.
If you feel you are losing control of your gaming, or someone close to you is struggling, contact us right now. We are here to help — without judgment.
Your safety and well-being come first at jlivo. Start a safe and enjoyable gaming experience today by using our responsible gaming features.